Frequently Asked Questions about online service for kids IQsha.com

General information

Why IQsha.com has no advertising

We refused advertising specially for care about kids. The attention of children is unstable, and we know that the proccess of education must be safe and non-distracting. That's why we don't publish ads.

What is the difference between Paid and Free account?

Options for Gests, registered Users and Users with paid account are different. Compare:


Guests and registered Users can answer 10 questions a day in any exercises. Users with the Paid account can use the Site without any limit.

Гость Зарегистрированный пользователь Пользователь с оплаченным аккаунтом


Guests can't receive and see the child's awards - medals, cups, and coloring. And weekly homework which can be printed and completed on paper is available for only Users with the paid account.

Гости Все зарегистрированные пользователи Пользователь с оплаченным аккаунтом


Reports on children progress are also unavailable for Guests, and registered Users can see Statistics reports.

Гости Все зарегистрированныепользователи


All users can use one demonstration day of Erudite training, and users with the paid account every day pass new training on three subjects and can even create their own training for the child.

Гости и зарегистрированные пользователи Пользователи с оплаченным аккаунтом  
 

Site problems

I didn't receive password


How can I unsubscribe from emails?

You can manage your subscription in the Back office on the "Subscription" tab. Remove tags from those emails that you don't want to receive. As long as you don't check the boxes again, the emails won't bother you.

How to delete the account from the site?
10 questions from any exercises are absolutely free of charge and available every day. Access to exercises is updated every 24 hours. You can continue to use the site or not to use it without any consequences; any of your personal data aren’t available out of the site. It is possible to cancel Site news subscription in the Private office on Subscription tab. But if you want finally to remove the account, write a message to the Support service: "I confirm my account deletion".

Unlimited access. Payment

10 questions a day of any exercises are available to everyone, including the users not registered on the site. This access is updated every 20 hours. The unlimited access is paid because we refused advertizing model of the site according to the ethical reasons. After all, this site was created only for training and development of children. It is known that children have a high change of attention, and they easily distract on other things. We aim to stimulate versatile development, including assiduity development, so we excluded presence of advertizing blocks on the site not to distract children from the trainings. Maintenance of the Site operability , its development and improvement, a salary of employees require costs, so we chose a model of payment by Users .For a small payment Users have a full access to content and useful functions in the absence of advertizing and any external links to other sites, in the mode of use by the child.

How much does it cost to get the Access to exercises?

We are guided by the principle of general availability of education and we want each child had an Access to any exercise in our country, that is why 10 any tasks from any exercises a day are available to all Guests of the site. Access is updated 24 hours after completion of the previous 10 tasks. Full Unlimited Site Access, its content and unique functions are available for an available payment. You can learn more information about the Access to full set of exercises in the section "Payment".

Access to your Back office, statistics and rewards from the past are saved. You can extend unlimited access to IQsha tasks at any convenient time.

How to pay for Unlimited Access?

We are connected to the largest reliable provider of Internet acquiring service Xsolla, so it is possible to pay for Unlimited Access in various ways, starting with bank card and finishing with terminals. Be registered on the site, then become authorized under a name of the parent and enter the Private office. Choose a convenient way of "Payment" tab and follow instructions of the payment system.  

 

Quizzes and Practice tests

Why do I have problems with a sound?

Doesn't the sound work? Check, if it is turned on: on the right part of the exercise page-a button of a sound must be in position «Turn on", on a green background. Check sound and its loudness on the computer. On desktop computers lack of sounds in browsers can be connected with settings of the browser (check them), settings of the computer (sound, outputs), and also with operability of the sound card. If there is sound from other sites in the browser, and from IQsha site - not, please, write to us,  having specified the version of your browser and operating system on the computer, and we will help!

On mobile devices sound file transfer to the exercise can take more time, than the content of exercise, because of the low speed of mobile Internet connection. Perhaps, for playing of sounds from the site IQsha your mobile device need to appear in a zone with Wi-Fi.

Why Statistics is not saved?

Be sure that you are registered on the site. For saving of statistics you need to become authorized (to enter login and the password) and to choose the user "Child". If you authorized as "Parent" the statistics and awards are not available. It is made for prevention of results distortion.

Why exercises are not displayed? All works well but as I choose the exercise - there is no sound and picture.

If you use a free account, be convinced that you did not spend all 10 available tasks for today. If you have a paid account, check the account expiration date and be convinced that it is valid.

If your access to questions and exercises isn't blocked, it is possible to assume an error of javascript teams transfer to the browser. Most often it arises if you use old browsers. If you use, for example, Internet Explorer 7 - update it, having downloaded from the site microsoft.com the new ninth version (http://windows.microsoft.com/ru-RU/internet-explorer/download-ie version). If you use other browser, update it. Try to use other browser (Opera instead of Chrome, Chrome instead of Firefox, etc. depending on the browser you use).

One more reason of a similar error can be anti-virus system or firewall (firewall) block of the exercises content. To check this hypothesis, disable your antivirus software for a minute and try to load again the site in different browsers. If exercises are loaded, add the site to the list of entrusted in the anti-virus software and surely use it again.

To check, whether the content of exercises is blocked by anti-virus software, it is possible this way. Turn sound off in settings of your browser. If it helps to load illustrations and buttons of exercise, add the site https://iqsha.ru to the list of the entrusted sites in the anti-virus software (or to Firewall) and again turn the sound on in settings of the browser.

Exercises do not work or the site doesn't accept the correct answer

Check, if your computer has third-party extensions to browsers? If it has, try to enter the menu of the browser: Tools--> Extensions and to cancel them. After that visit the website IQsha, refresh the page and try to do exercise. Errors of this sort have to disappear. If your browser doesn't possess any extensions, please, provide us with information of Browser and operational system version, we will test work of the site and try to find a compatibility error. It is possible to make it by sending a message for Support service, ticking "System data".

IQsha for mobile devices

When using tablets the site shows a mistake for correct answers
Recently it is noticed that some of mobile browsers don't accept the keyboard information, and also when pressing the answer the site shows the message "Incorrect!", though the child chose obviously correct option. Unfortunately, it is the common problem connected with operation of browsers and it is observed on a set of the sites. If you use Android or iOs system in Chrome browser, try to use another browser. We ask to report about the errors in other mobile browsers (surely with the indication of an operating system, for example Android or iOs, and also with the name of the browser) by means of the link "Report about a Mistake in Exercise" which appears in a window of the incorrect answer.
Why I do not hear sounds on the mobile device?

On mobile devices sound file transfer to the exercise can take more time, than the content of exercise, because of the low speed of mobile Internet connection. Perhaps, for playing of sounds from the site IQsha your mobile device need to appear in a zone with Wi-Fi.

Be sure that sound is on: the right part of the exercise page has a button of sound, so it must be «Turn on", on a green background. Check sound and its loudness on the computer.

If you checked all, internet connection is high, you can hear sound from other sites in the browser, and from IQsha site - not, please, write to us,  having specified the version of your browser and operating system on the computer, and we will help!